I haven’t seen any event that seems to trigger the emptying. The inbox empties itself after a time (a few minutes usually).

All email disappear progressively from the Inbox in a few seconds after the end of the scanning.Īnother element of interest: whenever I start the app, the Inbox is coherent. The issue happens at the same time than this scanning is over. When MailSpring first scans the folders, the Inbox is “coherent” (all the messages that should be there are there).ĭuring “scanning/browsing” of the other folders (“balayage” in French, when the green circle is slowly blinking next to all the folders), it’s fine. So on MailSpring’s side it’s kind of like a sync reset of some sorts I guess.

It didn’t fix the issue but allowed me to observe more carefully what happens during the sync.īasically, clearing the cache of ProtonMail Bridge removes all email data and disconnects my account. Paid accounts include up to 500 GB of storage in addition to priority customer. I tried clearing the cache, thanks for the tip Anyone can sign up for Proton Mail and get up to 1 GB of online storage for free (youll start with 500 MB, however).

Protonmail new account